If you have questions, we have answers. Browse the categories below for answers to some frequently asked questions about National Iron Bank's products and services. If you have a question that is not answered below, just email us and someone will contact you personally to answer your question.
MasterCard® Debit and ATM Cards
My card has been stolen! What do I do?
Call 860-435-2581, or the After Hours Phone Number 1-800-264-5578 as soon as possible. You can also Restrict and Re-Activate your card at your discretion through your iBanking profile.
I will be traveling. Do I need to let National Iron Bank know where I will be going?
Yes, National Iron Bank will add your travel plans to your ATM or Debit Card to help prevent fraudulent charges. You can call or visit any National Iron Bank branch or submit a Travel Notification through your iBanking profile to let us know travel dates and locations.
How do I reorder a MasterCard® Debit Card or ATM Card?
Contact your local National Iron Bank branch to reorder an ATM or Debit Card. You can also reorder cards online through our online banking service. A reissue fee may apply.
How do I activate my Debit Card or ATM card?
You can activate your ATM or Debit card by making a withdrawal or balance inquiry with your PIN at any ATM or by calling 1-800-448-8268.
My ATM/Debit card is lost or stolen. What do I do?
Contact your local National Iron Bank Branch immediately to have the card reported lost or stolen. You can also report lost or stolen cards through our online and mobile banking systems.
If you have lost your card, but think you might be able to find it, you can also have your card temporarily suspended by contacting your local branch or logging on to our online banking system.
What are the benefits of an EMV chip card?
For information regarding EMV chip Debit Cards, learn more.
If my card has a chip, does that mean that the magnetic strip does not work?
No. Both Chip reading and Magnetic Stripe capabilities are on your card to allow you to make purchases at locations that have not yet adapted to the chip reading technology.
Does my MasterCard® Debit Card have transaction limits?
Yes, all National Iron Bank cards have daily transactions limits to help protect your account from fraud. Master Card Debit Cards and HSA Debit Cards have a $310.00 Cash/ATM and $500.00 POS (Point of Sale) default limit. ATM Cards have a $310.00 Cash/ATM and $300.00 POS default limit. You can request a change to your daily transaction limit by speaking to a customer service representative at any National Iron Bank location.
How long will it take to get a new card once I reorder?
Most Debit cards reach their destination in 3-5 business days. ATM cards take slightly longer at 3-10 business days.
Is there an age requirement for ordering a Debit Card or ATM Card?
Yes, you must be 18 years or older to apply for a Debit or ATM card. Younger customers may still receive an ATM or Debit Card as long as an adult (18 years or older) who is on the account signed the Application and Agrees to the Terms and Conditions required for a card.
How do I change my PIN number?
You can change your PIN number at any National Iron Bank ATM by inserting your card and selecting “Change PIN” in the first menu screen.
You can also change your PIN by contacting your local branch. You will be required to give identifying information. Please note there may be a fee associated with a PIN change.
I forgot my PIN number. How do I get it reset?
You can have your PIN number reset by contacting or visiting your local National Iron Bank branch. You will be required to give identifying information before a PIN reset can be completed.
What is the MoneyPass® Network?
The MoneyPass® Network is a network of ATM providers that National Iron Bank belongs to. When you use a MoneyPass® affiliated ATM, you will avoid paying a surcharge on the transaction. To find a MoneyPass® ATM go to www.moneypass.com/atm-locator.html or search for and download the MoneyPass® app in your app store on your smartphone.
What fees will I be charged if I use an ATM machine at another bank?
Other banks will have their Service Charge posted on their ATM, you will be required to pay that charge to that bank at the time or withdrawal unless it is a MoneyPass Network affiliated bank. Please review National Iron Bank’s fee schedule and your account disclosures to see if you qualify for an ATM Transaction Service Charge.