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FAQs

If you have questions, we have answers. Browse the categories below for answers to some frequently asked questions about National Iron Bank's products and services. If you have a question that is not answered below, just and someone will contact you personally to answer your question.

Personal Banking

  1. I did not receive my paper statement this month. Why?

    Please call your local branch to make sure that the mailing address we have for you is current. If you have a seasonal address, please inform us of that address and we will change your address during the time you are away.

    If your address is current, you may no longer be getting paper statements because you logged onto our e-Statement system in your online banking account. If you would like to receive paper statements rather than view and print online statements, contact your local branch.

  2. Who can I contact if I have a question about my account?

    You can call any National Iron Bank location during business hours or send a message through your iBanking profile.

  3. How can I add someone to my account?

    National Iron Bank’s customer service representatives are able to assist with any changes to people or roles on an account.

  4. How can I remove someone from my account?

    National Iron Bank’s customer service representatives are able to assist with any changes to people or roles on an account.

  5. What is my routing/transit number?

    National Iron Bank’s routing number is: 011102638

  6. How do I order past statements or check copies?

    National Iron Bank provides free access to past statements via E-Statements and your iBanking profile. These documents can also be provided at your request, just call any National Iron Bank location (a service charge may apply).

  7. What is your check hold policy?

    Please review National Iron Bank’s Funds Availability Policy

  8. How do I order checks?

    The Service Center tab in your iBanking profile has an area to order checks or you can call any National Iron Bank location for a customer service representative to order them for you.

  9. What are the fees associated with my account?

    Fees depend on the type of account or service you have. Please view our current fee schedule.