FAQs

Quicken and Quickbooks

1. My register is out of balance.  How do I fix duplicate transactions?

    

   Quicken

   Note: There is a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”. If this preference is enabled, then customers will have to delete the transactions in the register.

   • If the transactions have not been accepted to the register, they can be deleted one be one prior to
   • If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions is difficult for the customer; restore a backup file. (Important: If the backup was not made right before following the conversion instructions, do not restore one and manually delete the )

   Instructions:

   1. How To Edit and Delete Downloaded Investment Transactions
      1. Click Here for Detailed Instructions
   2. How do I void or delete a transaction in my account register?
      1. Click Here for Detailed Instructions
   3. I have duplicate transactions in my account register
      1. Click Here for Detailed Instructions

   QuickBooks

   • If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting
   • If the transactions have already been accepted to the register, restore a backup file and repeat the reactivation steps

   Instructions:

   1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

   Click Here for Detailed Instructions

2. My transactions are downloading into the incorrect account.  How do I fix this issue?

   Quicken

   • Open the account register for the account that was linked
     • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation
     • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored

   Instructions:

   1. Transactions Go Into the Wrong Account after Downloading Them

   Click Here for Detailed Instructions

   QuickBooks

   • Open the account register for the account that was linked
     • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation
     • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored

   Instructions:

   1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

   Click Here for Detailed Instructions

    

    

3. Quickbooks for Mac Conversion Instructions

   Click here for instructions.

4. I want to relink my existing National Iron Bank account in Quicken or Quickbooks, but I was only given the option to add a new account.  How do I link my existing account?

   Quicken

   • First, confirm all accounts have been deactivated including hidden (Quicken)
   • If they are, delete the duplicate account from the account list, and then repeat the reactivation steps

   Instructions:

   1. Prompted to Create New Account Instead of Using Existing Account for Online Services

   Note: if you have not added the account, follow this article:  Click Here for Detailed Instructions

   2. How To Hide an Account

   Note: Follow steps to unhide:  Click Here for Detailed Instructions

   3. How To Delete an Account

   Note: If you have added the account, follow this article:  Click Here for Detailed Instructions

   QuickBooks:

   • First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts
   • If they are remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account
   • Repeat the reactivation steps

   Instructions:

   1. Show hidden (inactive) entries in a list

   2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center 

   • This should be done for the account that was mistakenly added
   • This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting

   3. Hide an account (or subaccount)

   Note: this should be done for the account that was mistakenly added.